(1) Successful completion of Australian Year 10 or the Australian/overseas equivalent is mandatory.

Note: As part of the enrolment process students are required to complete a Language, Literacy, and Numeracy (LLN) test to ensure that the student has the ability to complete the course.

The program comprises of the following 12 units of competency:

Core Units

• SIRXCEG001 – Engage the customer
• SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
• SIRXIND001 – Work effectively in a service environment
• SIRXIND003 – Organise personal work requirements
• SIRXPDK001 – Advise on products and services
• SIRXRSK001 – Identify and respond to security risks
• SIRXWHS002 – Contribute to workplace health and safety

Elective Units

• SIRXIND002 – Organise and maintain the store environment
• SIRXIND004 – Plan a career in the retail industry
• SIRRINV001 – Receive and handle retail stock
• SIRXSLS002 – Follow point-of-sale procedures
• SIRXPDK002 – Advise on food products and services

On successful completion of the program, learners will be awarded with SIR20216 Certificate II in Retail Services.

• 20 hours face to face delivery Per Week

Supervised Activities (Face-to-face, classroom)

The delivery is classroom-based with students completing in-class activities, presentations, discussion, and assessment tasks which include:

• practice exercises that reinforce the required practical skills.
• learning activities in the training environment in small groups and pairs.
• using textbooks, reference material and handouts to support learning.
• independent reading, preparation, and learning exercises.
• assessment tasks.

Learning styles are catered to by using whiteboard illustrations, multimedia presentations, oral instructions with handouts and interactive learning through role plays, case studies and supervising the practical implementation of skills.

Delivery had been timetabled to ensure students develop theoretical skills and knowledge and demonstrate practical skills in a class situation before commencing project assessment tasks.

The institute’s assessment methods include:

• Written assignments,
• Written and Oral questioning,
• Observation,
• Work-based projects.
• RPL

An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable.

The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

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After achieving SIR20216 Certificate II in Retail Services, individuals could progress to higher education qualifications in the retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts. Job roles may include but are not limited to:

• Cashier
• Retail Liquor Outlet Attendant
• Food Sales Assistant (Fast Food Outlets)
• Retail Assistant
• Customer service assistant